Student resources
Choose a comprehensive student workbook or interactive study guide designed to increase participation and retention.
Exclusive reseller
Bring classroom learning to life with 911SimPro.
911 Call Ready provides the classroom foundation instructors can pair with hands-on 911SimPro exercises—helping students connect what they learn with what they do.
911SimPro is the exclusive reseller of the 911 Call Ready curriculum.
Curriculum overview
A ready-to-use foundation for telecommunicator instruction
911 Call Ready is a public safety telecommunicator curriculum developed to support instruction for the Florida Department of Health 911 Public Safety Telecommunicator Program. It covers call-taking, dispatching, professional communication, incident prioritization, and law enforcement, fire, and EMS dispatch principles.
Instructor presentations
Use PowerPoint presentations aligned with the student materials to guide classroom instruction.
Daily teaching support
Detailed teacher outlines, lecture notes, and ready-to-use daily lesson plans reduce preparation time.
Knowledge checks
Quizzes and unit tests provide structured opportunities to check understanding across the 12 curriculum units.
Exam preparation
Keyword activities and ten full-length mock exams help students practice essential terminology and course concepts.
Writing assignments
Reinforcing writing activities are integrated throughout the course to support reflection and application.
Classroom concepts can be applied in a controlled 911SimPro exercise and reviewed during debrief.
Learn practice review
Make every simulation a learning opportunity
Before a simulation, introduce a concept and explain the learning objective. During the exercise, give students an opportunity to apply it. Afterward, discuss what happened, what worked, and what needs more practice.
- Learn: establish the concept and objective
- Practice: apply the lesson during a simulated call
- Review: debrief from specific actions and information
Purposeful practice
Help students connect knowledge with performance
Prepared teaching materials give instructors a starting point for connecting lessons with simulator activities. Students can study a concept, apply it, receive feedback, and try again.
Ask with purpose
Connect classroom lessons to the information students need to gather during a simulated call.
Listen carefully
Practice recognizing important details and communicating clearly.
Think through decisions
Discuss how information affects incident classification and prioritization.
Build professional habits
Apply lessons about communication, responsibility, and composure.
Learn from feedback
Identify strengths, revisit missed information, and set goals for the next exercise.
Explore curriculum and simulator options
Contact 911SimPro for 911 Call Ready curriculum information, simulator planning, and pricing.