Call-taking
Simulated incoming calls include phone controls, ANI/ALI information, call-back, hold, mute, transfers, and Text-to-911 workflows.
911SimPro training environment
A 911 dispatch simulator for learning by doing.
SimSoft 1.0 connects call-taking, CAD, radio dispatch, role-player, and instructor workflows in one scenario-driven training environment.
Capabilities
Practice the communication chain
Learners can focus on an individual position or work across connected roles while instructors shape scenarios and review documented actions.
CAD and mapping
Create and document incidents, view mapped locations and units, assign responders, update status, and preserve a timestamped record.
Radio dispatch
Configurable radio channels support dispatch and first-responder role play, with activity reflected in station event logs.
Scenario media
Role players can introduce background audio, Video-to-911 clips, and drone-assisted media configured for the exercise.
Instructor review
Compiled reports bring together notes, protocol responses, timing, unit activity, and instructor observations.
Configurable training
Admin tools manage users, labels, incident types, protocol templates, units, audio, locations, and interface profiles.
Actual SimSoft training interface; displayed names, locations, and incidents are simulation data.
Inside SimSoft
A real SimSoft training screen
The call-taking position combines phone controls, ANI/ALI, a live CAD map, incident records, unit awareness, and access to supporting records. Displayed information is scenario data for training.
- Call-taking, dispatch, and dual-role station modes
- Caller and radio role-player stations
- Text-to-911 and configurable scenario media
- Structured incident reports and instructor exports
Discuss your training environment
Tell us about your learners, roles, space, and goals.