Phone and ANI/ALI
Incoming calls, call-back, hold, mute, transfers, touch tones, service details, location information, and configurable regional records.
Verified SimSoft 1.0 capabilities
Tools for the full training scenario.
From the initial caller interaction through unit coordination and instructor review, 911SimPro connects the roles and information used in a simulation exercise.
Capabilities
Core capabilities
The system is configurable for training use. Exact deployment, hardware, audio, mapping, and integration requirements are discussed during planning.
CAD incidents
Incident creation, type and priority, notes, protocol responses, unit assignments, dispositions, timelines, and completed reports.
Maps and units
Live incident and unit display, configurable responder units, status updates, location changes, and address lookup workflows.
Radio
Eight configurable channels, dispatch and responder role-play, activity logs, and an optional external-radio bridge configuration.
Text and media
Text-to-911 conversations plus configurable Video-to-911 and drone-assisted scenario media.
Scenario sound
Role-player background audio slots for environmental sound such as traffic, crowds, weather, sirens, or room noise.
Protocols
Configurable training prompts and structured responses with required-question tracking for instructor review.
Instructor reports
Review notes, responder notes, timelines, assignments, timing, typing estimates, protocol completion, and exports.
Administration
JSON-backed configuration for users, roles, labels, incidents, protocols, units, audio, maps, transfers, and interface profiles.
Actual SimSoft training interface; displayed names, locations, and incidents are simulation data.
Inside SimSoft
Designed around connected roles
Call-takers, dispatchers, caller role players, first-responder role players, and instructors interact through the same simulated exercise.
- Call-taker / dispatcher station
- Caller role-player station
- Radio / responder role-player station
- Admin and instructor review stations
Discuss your training environment
Tell us about your learners, roles, space, and goals.