Call-handling practice
Work through simulated voice calls, call-backs, holds, transfers, ANI/ALI details, and Text-to-911 sessions.
Emergency communications centers
A controlled space to practice the work.
911SimPro provides a configurable training environment for focused exercises, connected role play, coaching, and structured review outside a live operations system.
Capabilities
Support focused and team-based exercises
Create scenarios around the responsibilities you want to observe, then use the resulting record to guide a specific debrief.
Dispatch coordination
Assign responder units, update statuses, document incidents, and communicate over configurable radio channels.
Role-player input
Introduce caller behavior, responder traffic, environmental sound, and scenario media from connected stations.
Local configuration
Adapt labels, units, incident types, locations, user roles, protocols, and interface profiles.
Observable timelines
Review timestamped actions, unit assignments, notes, protocol records, and time-to-dispatch information.
Repeatable coaching
Run a scenario again with a narrower objective or new complexity after the first debrief.
Actual SimSoft training interface; displayed names, locations, and incidents are simulation data.
Inside SimSoft
Training data for a useful debrief
SimSoft compiles scenario activity into a report instructors can review. The system supports local training templates and does not represent a national protocol standard.
- Dedicated instructor review station
- TXT and JSON report export
- Audio-recording metadata and configurable capture
- Instructor and future evaluation fields
Discuss your training environment
Tell us about your learners, roles, space, and goals.